Sanchar Saathi Portal | 📱Track and Retrieve Your Lost Phone Easily! 🚀 @

Boost your mobile security with Sanchar Saathi and TAFCOP Portal. Access and for CEIR, KYM, and IMEI verification. Learn about IMEI codes and use *#06# to check yours. Stay protected with the KYM app and CEIR Portal.

Sanchar Saathi Portal: The Department of Telecommunications (DOT) has developed the Sanchar Saathi Portal, a user-friendly web platform. It was launched by the government on May 16, 2023, with the primary objective of offering convenient services to the public of India. This portal serves as a vital hub, integrating the features of TAFCOP and CEIR. To learn more about Sanchar Saathi, please visit the official website: and read our article till the end.

In this article, we will provide you with comprehensive details about the Sanchar Saathi portal. We will cover its key features, goals, services offered, the method to verify online connections, the login procedure, and its functioning. Moreover, we will emphasize the importance of the Sanchar Saathi portal in assisting individuals with the resolution of mobile device and SIM card-related problems. So Read This Article Till The End.

संचार सार्थी पोर्टल के बारे में संपूर्ण जानकारी हिंदी में यहां क्लिक कर पढ़ें


What is the Sanchar Saathi portal?


The Sanchar Saathi portal, an initiative by the Department of Telecommunications, is designed to empower mobile subscribers, enhance their security, and raise awareness about government initiatives that benefit citizens. With Sanchar Saathi, individuals gain the ability to track mobile connections issued under their name, disconnect unnecessary connections, trace and block lost or stolen mobile devices, and verify the authenticity of new or used phones. The portal consists of several modules, including CEIR and TAFCOP.

The CEIR module enables the tracing of lost or stolen mobile devices and facilitates their blocking across all telecom networks in India. By blocking these devices, their unauthorized use within the country is prevented. If someone attempts to use a blocked mobile phone, it can be traced. Once a mobile phone is recovered, it can be unblocked on the portal, allowing citizens to resume their normal usage.

The TAFCOP module allows mobile subscribers to review the number of mobile connections registered under their name. It also enables the reporting of any connections that are unnecessary or unauthorized.

Furthermore, the portal includes a “Keep Yourself Aware” feature, which provides up-to-date information and materials on various topics related to end-user security, telecommunications, and information security.

TAFCOP, an acronym for Telecom Authority’s Facility for Checking Own Connections, is a user-friendly tool designed to help mobile subscribers monitor the mobile connections linked to their name. This feature provides a convenient way for users to stay updated on their connections and promptly report any unauthorized or unnecessary mobile connections registered under their name. With TAFCOP, subscribers can effortlessly oversee and maintain control over their telecommunications services, ensuring a seamless management experience.

CEIR, the Central Equipment Identity Register, is a cutting-edge system designed to track lost or stolen mobile devices. It offers a comprehensive solution by allowing the blocking of lost or stolen devices across all telecom networks in India. This crucial feature ensures that these devices become unusable within the country. Whenever someone attempts to operate a blocked mobile phone, it triggers a traceability process. Once the lost device is located, it can be easily unblocked through the CEIR portal, enabling citizens to resume normal usage. This invaluable service provides a sense of security for individuals who have experienced the misfortune of losing their mobile phones. By leveraging this portal, everyone can protect themselves from fraud and enjoy a risk-free experience when dealing with lost or stolen devices.

Highlights of the Portal

📌 Portal Name Sanchar Saathi Portal
🎯 Objective To trace mobile connections and track lost or stolen devices
🏢 Introduced by Department of Telecommunications
👥 Beneficiaries Telecom Subscribers, and CEIR & TAFCOP Registered Connections
🎁 Benefits Facilitates finding of stolen mobiles and understanding mobile connections
📡 Mode Online
📆 Launching Year 2023
📊 Portal Status ACTIVE
🛠️ Working Services TAFCOP & CEIR Portal
🌐 Official Website

Sanchar Saathi Portal’s Objectives

The Sanchar Saathi portal, available at, offers two essential services: CEIR and TAFCOP. This portal combines both services in one convenient location. CEIR (Central Equipment Identity Register) facilitates the easy tracing of stolen or lost mobile phones. By reporting a stolen device, the IMEI number associated with it will be blocked. This action results in the network operators blacklisting the device and locking the phone. The CEIR portal’s functionality aims to protect consumer data and minimize the risk of unauthorized SIM card usage and the loss or theft of devices.

Sanchar Saathi Portal: Important Highlights

  • The Department of Telecommunications has created an initiative for citizens to manage their connections.
  • The initiative includes a portal with three modules for enhanced security and reduced fraud.
  • The Central Equipment Identity Register is aimed at blocking lost or stolen mobiles.
  • The Know Your Mobile Connections section enables easy disconnection of unnecessary connections.
  • The portal also features an Artificial Intelligence and Facial Recognition solution to identify fraudulent subscribers.
  • Over 40 Lakh fraudulent connections have been detected and more than 36 Lakh connections have been disconnected through the portal.

The telecommunications sector has experienced significant positive changes, as highlighted by the Union Minister. These reforms have made the industry stronger and more focused on attracting investments. The event was attended by K Rajaraman, the Secretary of the Department of Telecommunications.

What Does IMEI Stand For?

IMEI: The Essential Code for Mobile Phones IMEI, short for International Mobile Equipment Identity, is a unique 15-digit code assigned to every mobile phone or smartphone. This code serves as an identification number for the device. You can find it displayed on a sticker located on the back of your phone, or by dialing *#06# on your phone’s keypad.

The significance of the IMEI number cannot be understated. It plays a crucial role in various aspects related to your mobile device. Firstly, it enables the tracking of a stolen phone, ensuring its potential recovery. Additionally, it allows the blocking of lost or stolen phones from being used on mobile networks, rendering them useless to unauthorized individuals.

Furthermore, mobile networks utilize the IMEI number to identify and authenticate devices. This feature proves invaluable in blacklisting phones that have been reported as lost or stolen, preventing their usage on any network.

In summary, the IMEI code acts as a vital tool for mobile phone security and network management. Its unique nature and multiple applications make it an essential component of the modern mobile industry.

How to Determine/Discover the IMEI Number of Your Phone?

The IMEI number serves as a unique identifier for mobile devices. It is typically displayed as a sticker on the back of the phone, or it can be accessed by dialing *#06# on the phone’s keypad.

Required Documents for CEIR Report

To block a lost or stolen phone, individuals must file a complaint or complete a form at the relevant police station. For a stolen mobile device, it is necessary to provide a copy of the First Information Report (FIR). In addition to the FIR, there are several other documents that are required for the blocking process. These documents are listed below.

  • ID Proof:
    • Aadhaar Card
    • Voter ID
    • Driving License
  • Copy of the registered FIR
  • Device purchase invoice

How to Verify Online Connections Registered on the TAFCOP Portal

To check any mobile number on the TAFCOP Portal, new users need to follow these steps:

Sanchar Saathi TAFCOP

  • Scroll down on the home page.
  • Look for the option “Know Your Mobile Connections.”
  • Click on “Know Your Mobile Connections” to find out how many connections you have.

Sanchar Saathi Know Your connections TAFCOP

  • Once you click on the “Know Your Mobile Connections” button, you will be directed to a new webpage: https://ta On this page, you will be required to provide your mobile number and OTP (One-Time Password). Additionally, you will need to enter the captcha code displayed in the image below.

TAFCOP Know Your Mobile Connections TAFCOP

  • Once you have filled in all the necessary information, simply click on the login button to proceed
  • After successful verification, your registered online connections will be displayed on the screen.

What does KYM stand for?

KYM, which stands for “Know Your Mobile,” is a useful tool for checking the authenticity and validity of your mobile device prior to purchasing it. The IMEI (International Mobile Equipment Identity) plays a crucial role in this process, and it can be found on the packaging box or the mobile bill/invoice. To check the IMEI number on your mobile, simply dial *#06#, and the number will be displayed on your screen. It is important to avoid purchasing a mobile device that is listed as blacklisted, duplicated, or already in use. There are three different methods through which KYM can be utilized.

Simplified SMS Process for KYM Verification

The SMS process for KYM (Know Your Mobile) verification is incredibly simple. All you need to do is follow these easy steps:

  1. Type KYM followed by your 15-digit IMEI number on your mobile device.
  2. Send the SMS to 14422.

Using the KYM App

Another convenient method to complete the KYM verification process is by using the KYM app. Here’s how you can do it:

  1. Download the KYM app from the Play Store (for Android) or the App Store (for iOS).
  2. Follow the provided instructions within the app to complete the verification process and obtain your mobile device details.

Using the Web Portal

If you prefer, you can also access the web portal to retrieve your mobile device details by providing your mobile number. Simply visit Official Site to access the web portal.

By utilizing any of these methods—SMS, KYM app, or the web portal—you can easily complete the KYM verification process and gain valuable information about your mobile device.

How to Block a Lost Mobile Phone: A Simple Guide

To prevent unauthorized use of a lost or stolen smartphone, individuals need to provide certain information including the mobile number, device details (such as brand, model, and IMEI number), and the purchase invoice. This process helps to block the device effectively.

Furthermore, it is essential for individuals to lodge a complaint at the nearest police station and acquire a digital version of the complaint. This digital document must be uploaded to the portal for the purpose of blacklisting the mobile phone. It is crucial to include the pertinent information of the mobile device’s owner along with the complaint.

A Step-by-Step Guide: Blocking Lost Mobile Phones on the CEIR Portal.

Sanchar Saathi

  • On the homepage, scroll down and locate the “Citizen Centric Services” section. Within this section, you will find the option to “Block Your Stolen/Lost Mobile CEIR.” Refer to the accompanying image for visual guidance.


  • Once you click on the “Block Your Stolen/Lost Mobile CEIR” link, you will be taken to the official CEIR portal’s new web page: On this portal, you will find the option to “Block Stolen/Lost Mobile ” Simply click on this option. Refer to the sample image provided below for visual assistance.

Report Lost Phone On CEIR Portal

  • When you click on the “Block Your Stolen/Lost Mobile CEIR” option, a new webpage will appear. On this page, you will find the application form for requesting the blockage of a lost or stolen mobile device.
  • Here you have to fill in all the information that is required like Device Information, Lost Information, Mobile Owner’s Personal Details 
  • In the Device Information Section Fill All Details Like:
    • a) Mobile Number
    • b) IMEI Number
    • c) Device Brand
    • d) Device Model
    • e) Mobile Purchase Invoice

CEIR User Direct Request Blocking Form

  • Now Go To The Next Section Lost Information Fill in All Details Like:
    • a) Place where the device is lost/ stolen
    • b) Date when the device was lost
    • c) State
    • d) District
    • e) Registered Police Station
    • f) Police Complaint Number
    • g) Copy of Police Compliant

CEIR User Lost Device Information

  • Now Go To The Next Section Mobile Owner Personal Details Fill in All Details Like:
    • a) Owner Name
    • b) Address
    • c) Copy of ID Proof
    • d) Email ID
    • e) Mobile Number

CEIR User Direct Request Blockin Mobile Owner Details

  • To complete the process, kindly fill in all the required information and then proceed by clicking the “Submit” button. Once you’ve submitted your application, it will be successfully processed, and you will receive a unique application reference ID. This ID will be useful for checking the status of your application in the future. In the upcoming sections of this article, I will explain how you can easily track the progress of your application.

A Step-by-Step Guide: Unblock your phone ON CEIR Portal

  • To begin, please visit the CEIR Portal
  • On the homepage, scroll down and locate the option to “Un-Block Found Mobile.” Refer to the accompanying image for visual guidance.

ecir unblock found phone


CEIR User-Direct Request Un Blocking Form Sanchar Saathi Portal

  • Enter the ID you received when you blocked the phone.
  • Enter your mobile number.
  • Provide the reason for unblocking.
  • Verify your request by entering the OTP (One-Time Password).
  • Submit the request.
  • Your phone will be unblocked.

Check lost/stolen Mobile Request Status

  • To begin, please visit the CEIR Portal
  • On the homepage, scroll down and locate the option to “Check Request Status” Refer to the accompanying image for visual guidance.

CEIR status check Sanchar Saathi Portal

CEIR Status Check Form Sanchar Saathi Portal

  • Here you have to enter your request ID, after entering your request ID you have to click on submit button
  • Whenever you click on submit button your stolen mobile request status will be shown in front of you

Registering a Complaint or Filing a Report: A Step-by-Step Guide

  • Sending SMS to short code 1909
  • Calling on 1909
  • Using Interactive Voice Response System (IVRS)
  • Using a mobile app approved by the Authority
  • Using a web portal with authentication through One Time Password (OTP)
  • Any other means notified by the Authority from time to time

Important Link

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FAQ Sanchar Saathi: All you need to know about the online portal

What is Sanchar Saathi?

The Sanchar Saathi portal, developed by the Department of Telecommunications, is an initiative aimed at empowering mobile subscribers, enhancing their security, and creating awareness about government initiatives that benefit citizens. This user-friendly platform enables individuals to access information about mobile connections registered under their name. They can easily disconnect any connections that are no longer required, as well as block or trace lost mobile phones. Additionally, Sanchar Saathi assists users in verifying the authenticity of new or used mobile devices.
The Sanchar Saathi portal serves as an all-in-one web platform, catering specifically to the needs of citizens. It offers various modules, including CEIR (Central Equipment Identity Register) and TAFCOP (Telecom Analytics for Fraud Management and Consumer Protection), among others. Through this integrated portal, users can conveniently access these citizen-centric modules to avail themselves of the services and benefits they offer.

What is CEIR module in Sanchar Saathi portal?

The CEIR module enables efficient tracking of lost or stolen mobile devices. It also allows for the blocking of such devices across all telecom networks in India, ensuring they cannot be used. Whenever someone attempts to use a blocked mobile phone, its location can be traced. Once the mobile phone is recovered, it can be unblocked through the portal, enabling citizens to resume normal usage.

What is TAFCOP module in Sanchar Saathi portal?

The TAFCOP module enables mobile subscribers to easily check the number of mobile connections registered under their name. It also provides a convenient way to report any unnecessary or unauthorized mobile connections that the subscriber may have. With TAFCOP, managing your mobile connections has never been easier.

What is CEIR?

The CEIR module enables easy tracking of lost or stolen mobile devices. It also allows for the blocking of these devices across all telecom networks, preventing their use in India. If someone attempts to use a blocked mobile phone, its location can be identified. Once the mobile phone is recovered, it can be unblocked on the portal, allowing citizens to resume its normal use. This system ensures enhanced security and protection against unauthorized device usage.

How many Mobile connections can an individual subscriber acquire in India?

In India, an individual subscriber has the opportunity to obtain a maximum of 9 mobile connections from various Telecom Service Providers (TSPs). However, it’s important to note that subscribers in J&K, Assam, and the North Eastern states are subject to a restriction of 6 connections. This regulation ensures a fair and balanced distribution of mobile connections across the country.

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