Customer Support
Effective Date: 01/12/2024
At Digital Soumok, we are committed to providing exceptional customer support to ensure a seamless experience for our users. This policy outlines how you can access assistance and the scope of our support services.
1. Support Channels
You can reach our customer support team through the following methods:
- Email: [email protected]
- Phone:+91 6291 490 959
- Live Chat: Available on our website during support hours.
2. Support Hours
Our support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM (IST)
- Saturday: 10:00 AM – 4:00 PM (IST)
- Closed on Sundays and public holidays.
3. Scope of Support
We offer assistance with the following:
- Account setup and login issues.
- Payment and transaction queries.
- Accessing and navigating your purchased courses.
- Resolving technical issues related to our platform.
- General inquiries about courses and services.
4. Response Time
- We aim to respond to all inquiries within 24-48 hours during business days.
- Urgent technical issues are prioritized and addressed as soon as possible.
5. Self-Help Resources
For immediate assistance, explore our Help Center or FAQs section on the website, which provides solutions to common issues and step-by-step guides.
6. Limitations of Support
- We cannot provide support for third-party software, devices, or internet connectivity issues.
- Support is limited to queries related to Digital Soumok‘s platform, courses, and services.
7. Feedback and Complaints
We value your feedback to improve our services. If you have a complaint or suggestion, please contact us at [email protected]
8. Contact Us
For any inquiries or concerns, reach out to us:
- Email: [email protected]
- Phone: +91 6291 490 959
- Live Chat: Available during support hours on our website.