Effective Date: 01/12/2024

At Digital Soumok, customer satisfaction is our priority. We have established the following refund policy to ensure transparency and trust. Please read it carefully before purchasing.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• The course content is not delivered as described on our website.
• You encounter significant technical issues that prevent access to the course, and we are unable to resolve them within 7 business days.
• Duplicate payments for the same course.

2. Non-Refundable Items

We do not offer refunds in the following cases:

• Change of mind after purchasing the course.
• Partial completion or non-completion of the course.
• Failure to meet technical requirements (e.g., incompatible devices or software).
• Offers, discounts, or promotional courses.

3. Refund Request Process

To request a refund, follow these steps:

• Email us at [Insert Support Email] with the following details:
  • Full name
  • Order ID or transaction ID
  • Reason for the refund request
• Our team will review your request and may contact you for additional details or clarification.

4. Processing Time

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method used during the purchase.

5. Contact Us

If you have questions or concerns regarding our refund policy, please contact:

• Email: [email protected]
• Phone: +91 6291 490 959